Privacy policy

TEAM Pharmaceuticals LTD operates this website and online store, including all related content, services, products, features, and tools provided through the platform.

This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you visit our website, create an account, place an order, use our services, or communicate with us.

By accessing or using this website, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our services, we may collect the following information:

- Name, billing address, shipping address, phone number, and email address

- Payment and transaction details

- Account information such as usernames, passwords, and preferences

- Order history and purchase activity

- Customer support enquiries and communications

- Device, browser, IP address, and website usage information

- Website interaction and browsing behaviour

How We Collect Information

We may collect personal information:

- Directly from you when creating an account, placing an order, or contacting us

- Automatically through cookies, analytics tools, and website activity

- Through third-party providers involved in payment processing, shipping, analytics, or website services

- From business or marketing partners where permitted by law

How We Use Your Information

Your personal information may be used to:

- Process and fulfil orders

- Manage your account and customer experience

- Provide customer support

- Process payments, returns, and exchanges

- Improve website performance and services

- Send service updates and marketing communications (where permitted)

- Maintain website security and prevent fraudulent activity

- Comply with legal and regulatory obligations

Disclosure of Information

We may share your information with trusted third parties where necessary to operate our business, including:

- Payment processors

- Shipping and fulfilment providers

- Website hosting and IT service providers

- Marketing and analytics providers

- Professional advisers or legal authorities where required by law

All third-party providers are expected to handle personal information responsibly and in accordance with applicable privacy laws.

Cookies and Analytics

Our website may use cookies and analytics tools to improve website functionality, user experience, and overall performance.

This may include information such as browser type, device information, IP address, and website usage behaviour.

You may disable cookies through your browser settings if preferred.

Third-Party Websites

This website may contain links to external websites or services. We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing their privacy policies before providing personal information.

Children’s Privacy

Our services are not intended for children, and we do not knowingly collect personal information from individuals under the legal age of majority.

Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, disclosure, or modification.

However, no online transmission or storage system can be guaranteed to be completely secure, and any information transmitted online is done at your own risk.

Your Rights

Depending on your location and applicable privacy laws, you may have the right to:

- Access your personal information

- Request corrections to inaccurate information

- Request deletion of your information

- Opt out of marketing communications

- Request a copy of the information we hold about you

To make a request, please contact us using the details below.

International Data Transfers

Your personal information may be processed or stored outside your country of residence through third-party providers used to operate our business and website services.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updated versions will be published on this page.

Contact

If you have any questions regarding this Privacy Policy or your personal information, please contact:

Email: info@traditionaleastasianmedicine.com