Shipping policy

 

 

Returns, Refunds & Shipping Policy

Please contact us as soon as possible if you are unhappy with your purchase for any reason. We will do our best to assist you and guide you through the returns process.

Faulty or Incorrect Items

If you receive a faulty product or an incorrect item, please notify us within 10 days of receiving your order.

To process your request, please provide your order number.

Once the returned item has been received and inspected, we will arrange an appropriate resolution, which may include a refund, exchange, or store credit.

Refund Processing

Once your return has been received and inspected, we will notify you via email regarding the outcome of your request.

Approved refunds or store credits will be processed to the original payment method within approximately 10 business days. Please note that processing times may vary depending on your bank or payment provider.

International Orders

TEAM Pharmaceuticals LTD does not accept returns on internationally shipped products. All international sales are final.

Importation Responsibility Disclaimer

TEAM Pharmaceuticals LTD accepts no legal or financial responsibility for orders delayed, rejected, seized, or affected due to local importation laws, customs requirements, or incorrect documentation provided by the customer.

Customers are responsible for ensuring that products ordered comply with their local laws and import regulations. If unsure, please contact your local customs authority before placing an order.